At Florist Spitalfields, we take pride in being a trusted local florist, serving both households and businesses in the Spitalfields area. Every bouquet is arranged with care and delivered promptly to ensure only the freshest flowers arrive at your door. We stand by a Fresh Flowers Guarantee: you can expect your blooms from Florist Spitalfields to remain fresh for a minimum of 5 days following delivery, provided they are cared for as per our guidance included with every order.
Your satisfaction is our top priority. Should your flowers arrive in a damaged condition or not up to our usual high standards, we want to make things right. We ask that you contact us as soon as possible—ideally within 24 hours of receiving your delivery—so we can evaluate the situation.
To help us process your concern quickly, please have your order details ready and be prepared to provide a brief description of the issue along with a photo if possible. This allows us to assess the damage thoroughly and work towards a prompt resolution.
Florist Spitalfields guarantees the freshness of your floral arrangement for a period of 5 days from the time of delivery. If your blooms do not stay fresh during this timeframe, and you have followed the care instructions provided, please notify us promptly. Our team will be happy to discuss options for a replacement bouquet or a full refund, depending on your preference and the details of your situation.
We strive for transparency and integrity in all our interactions, and we genuinely want you to feel confident in choosing us for your flower needs in Spitalfields.
If you are unsatisfied with your order for reasons relating to freshness or quality, Florist Spitalfields offers clear solutions. You are eligible for a replacement or a refund, subject to our review of your request. Refunds are processed using your original payment method and typically appear within several business days, depending on your bank or card issuer.
For non-floral goods such as vases or gifts, returns and refunds may be available if items are unused and returned in their original condition within 14 days of purchase. Please get in touch for complete details on the return process.
We genuinely welcome feedback from our valued Spitalfields community. If you have a complaint regarding any aspect of your order or our service, our team is here to assist you. Please provide comprehensive details regarding your concern, including your order reference. We strive to acknowledge all complaints within one business day and aim to resolve all issues as quickly as possible—typically within 3 to 5 business days.
Your satisfaction is at the heart of our commitment as your local Spitalfields florist. Your comments help us improve and continue delivering the floral quality you expect.
Florist Spitalfields has built a strong reputation in Spitalfields for reliability, quality, and customer care. Whether you're brightening a home, office, or special event, we pride ourselves on meeting the unique needs of our neighbours and local businesses. We thank you for trusting us and look forward to serving you again.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
