Terms & Conditions: Online Flower Delivery Spitalfields

Customer Terms & Conditions for Florist Spitalfields Online Flower Delivery

Welcome to Florist Spitalfields, your trusted online destination for beautiful flower arrangements and timely deliveries in Spitalfields and the surrounding areas. These Terms & Conditions (“Terms”) apply when you use our website to order flowers and related products for delivery across Spitalfields and local areas. Please read these Terms carefully before placing an order.

1. Definitions

For the purposes of these Terms:

• "We", "Us", "Our" means Florist Spitalfields.
• "You", "Your" means the customer placing an order.
• "Order" refers to a request made by you to purchase products and arrange delivery via our website.
• "Website" refers to Florist Spitalfields’ official e-commerce platform.
• "Products" means flowers, arrangements, or any related items offered for sale.

These Terms apply to all flower deliveries and related online purchases made via our website, whether delivered in Spitalfields or the neighbouring communities.

2. Order Process

We strive to make online flower delivery in Spitalfields convenient and straightforward. Please review our order process below:

• Product Selection: Browse our online catalogue and add your chosen products to your shopping basket.
• Order Review: Prior to checkout, review your order for accuracy, including product selection, recipient details, delivery address, preferred delivery date, and any personal message for the recipient.
• Account Registration: You may register an account for easier checkouts in future, or proceed as a guest.
• Placing an Order: Follow the secure checkout process, providing accurate billing, delivery and payment information. Orders are not accepted until payment is successfully processed.
• Order Confirmation: Upon completion of your order and successful payment, you will receive an automated confirmation outlining your order details. This confirmation constitutes our acceptance of your order and a binding contract.
• Order Amendments: If you need to change your order after confirmation, please contact us as soon as possible. Amendments are subject to feasibility and may not always be possible, particularly for same-day or urgent deliveries.
• Out of Stock/Availability: All products are subject to availability. If a chosen product is unavailable, we will contact you to offer a suitable substitute of equal or greater value, or a full refund at your preference.

3. Payment Terms

Florist Spitalfields accepts secure online payments for all flower deliveries in Spitalfields and surrounding areas. Details are as follows:

• Accepted Methods: Payment can be made via all major credit cards and debit cards as listed at checkout. We do not accept cash or cheque payments for online orders.
• Payment Timing: All orders must be fully paid at the time of order placement. No order will be processed for delivery without successful receipt of payment.
• Pricing: All prices are quoted in GBP (£) inclusive of VAT, where applicable. Delivery fees, where relevant, will be clearly displayed before checkout.
• Security: Our payment processing uses industry-standard encryption to protect your payment details. We do not store your card information on our systems.

Florist Spitalfields reserves the right to modify prices, rectify obvious pricing errors, or refuse a transaction at our discretion. We will notify you promptly if your order is affected.

4. Delivery of Flowers and Products

We aim to provide prompt and reliable flower delivery services throughout Spitalfields and nearby areas. Delivery terms are as follows:

• Delivery Areas: We deliver within Spitalfields and designated local postcodes. Please check our website for a full list of eligible delivery areas.
• Delivery Times: You may select your preferred delivery date during checkout. We make all reasonable efforts to deliver on your chosen date, but we cannot guarantee specific delivery times unless explicitly stated (e.g., for premium/time-specific delivery options).
• Delivery Instructions: Please provide clear instructions, including recipient’s address and contact details. Incorrect or incomplete addresses may result in delays and are not the responsibility of Florist Spitalfields.
• Recipient Not Present: If the recipient is unavailable at delivery, we will take reasonable steps (as per your instructions, or by leaving with a neighbour/safe location, where appropriate). Responsibility for the flowers passes upon delivery to the designated location.
• Force Majeure: While we make every effort to ensure timely delivery, circumstances beyond our control (such as severe weather, transport issues, or local events) may result in unavoidable delays. We do not accept liability for such delays.

5. Cancellations and Refunds

Your satisfaction with our flower delivery service is important. Our cancellation and refund policy is as follows:

• Order Cancellations: Orders may be cancelled by contacting us directly. For standard orders, cancellations must be requested no later than 24 hours before the scheduled delivery date. After this time, cancellation may not be possible due to the perishable nature of products and preparation required.
• Same-Day Orders: Orders placed for same-day delivery cannot usually be cancelled once submitted.
• Refunds: If your order is successfully cancelled within the permitted timeframe, we will issue a refund to the original payment method. Please allow several working days for the refund to appear, depending on your bank or card issuer’s processes.
• Quality Concerns: If you receive flowers or goods that are damaged, wilted, or not as described, please contact us within 48 hours of delivery with photographic evidence where possible. We will review each case and may offer a replacement or refund at our discretion.
• Substitutions: Occasional substitutions may be necessary due to seasonal availability but will be of equal or greater value and style. If you are not happy with the substitution provided, please let us know within 24 hours.

No compensation is payable for incidental or consequential losses, disappointment, or costs incurred, except as provided above.

6. Customer Responsibilities

As a customer of Florist Spitalfields, you agree that:

• All information provided to us for online flower delivery in Spitalfields is accurate and complete.
• You have the legal right to use the payment method provided.
• You will not use our service for any unlawful purpose or place an order with the intent to disrupt our business or cause harm.

7. Limitation of Liability

Florist Spitalfields will perform flower delivery services with reasonable care and skill. However, our liability is limited as follows:

• We are not liable for loss or damage caused by events outside our reasonable control, such as delivery delays due to weather, accidents, or public disturbances in Spitalfields or the surrounding areas.
• Direct liability for failure to deliver, delivering the wrong or defective products, or non-compliance with these Terms is capped at the total value of your order.
• We exclude all liability for indirect, special, incidental, or consequential damages, including but not limited to emotional distress, missed events, or lost profits.
• This limitation does not exclude liability for fraud, death, or personal injury caused by our negligence, or where unlawful under UK law.

8. Intellectual Property

All content, photographs, and design elements on the Florist Spitalfields website are protected by copyright and must not be reproduced, published, or distributed without our prior written consent.

9. Privacy

We are committed to protecting your privacy. Your personal details are only used to process your online flower delivery order and, if you consent, to inform you about our products and offers. We do not share your information with unrelated third parties unless required to by law.

10. Governing Law & Jurisdiction

These Terms & Conditions and all claims connected to your use of our online flower delivery services in Spitalfields and surrounding areas are governed by the laws of England and Wales. Any dispute arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the English courts.

11. Changes to These Terms

Florist Spitalfields reserves the right to update, modify, or replace these Terms from time to time. Material changes will be posted on the website. Your continued use of our online services after such changes constitutes acceptance of the revised Terms.

12. Miscellaneous

• If any section of these Terms is determined to be unlawful or unenforceable, that provision will be removed and the remaining terms will remain in full effect.
• No failure by us to exercise any right or remedy shall constitute a waiver of that or any other right or remedy.
• Nothing in these Terms affects your statutory rights as a consumer under UK law.

13. Contact and Further Help

If you have questions regarding these Terms & Conditions or require assistance with your online flower delivery order in Spitalfields or the surrounding area, our customer care team will be happy to assist. Please use the methods provided on our 'Contact Us' web page.

Note: These Terms & Conditions apply to all customers of Florist Spitalfields ordering for delivery in Spitalfields and the surrounding areas.